Reading email or Understanding email?
Considering the amount of time we all spend reading incoming email, it’s amazing how little we understand what we read. That reading and understanding are two different things is clear; this is why legal documents use verbiage like “I confirm that I have read and understood the terms & conditions bla bla bla”… but it’s amazing how easy it is to read a mail message and totally miss large chunks of it. People glance at the message, form an impression of what it means to them, and move on – after all, they may have 100 others waiting to be.. Read more