When will they ever learn? Observation: people and organizations are much more eager to adopt new technology than they are to think about its potential damage. This gap gave me the basis for a 25 year career as a computing productivity expert: I realized that Intel, my employer at the time, was happily rushing towards a major mess by giving employees every new computing and communication capability without doing the required advance analysis of how they should use it. We gave users email, and were soon hit by email overload; we gave them modems, and the work/life barrier was toppled.. Read more