The Black Hole of Email
I heard the phrase for the first time back in the nineties, when I was an Intel representative in a multi-company exploration of the then-new practice of Knowledge Management: “If only Siemens knew what Siemens knows”, a manager from that company shared a saying that was often used there. And indeed, a major issue with knowledge in large companies is the difficulty of sharing it across the organization. Research shows that employees spend about a fifth of their time trying to track down information they need – that’s one day a week – and they often fail to find it.. Read more