My lectures on Information Overload invariably elicit an applause, which is gratifying but leaves open the question: what is the real impact on attendees in the long term? With long-term organizational interventions, we can collect data; but a lecture is a one-time encounter!

I was therefore pleased when I gave a lecture at a venue I revisit every few weeks, and a technician who was there to support the IT stuff came to me and said he’s heard me the previous month and had taken my advice to heart. He’d taken stock of his communication habits, gotten off lists, created rules, and so on – none of it rocket science, but the effect was (he said) a major time saving each day.

I must be doing something right, then! 🙂