Periodic status reports are one area where you would do well to look for information overload improvement opportunities. In many organizations the network hums with daily reports, weekly reports, and monthly reports, often with large amounts of redundancy. Just take a critical look around you, or in the mirror…
But something reminded me the other day of an extreme example of such redundancy, going back to 1982. I had just joined Intel and relocated to Silicon Valley for some on-the-job training, and among the many wonders of the American Way I was introduced to a wonderful method of sharing status information within our team. Being new, I did not view it critically then; I was just amazed…
Here’s how this worked: every Friday a half dozen of us would get into a small conference room for a weekly team meeting. Each of us had written a weekly status report (with pen on paper, personal computers not having yet penetrated the corporate world) and photocopied six copies ahead of the meeting. Once in the room, we would hand around copies to our peers, so we each ended with a sheaf of everyone else’s reports. Then we’d take turns talking about the week’s events – basically lecturing what was written in our reports. This part was certainly useful, and since there were no laptops or blackberries to distract us with email, it led to real brainstorming and sharing. And then… then we’d all go back to our cubicles and throw all the paper into the large trash cans they contained.
Sounds silly? Oh yes, but again: take a look around you. To be sure, most of the traffic is electronic today, which may save trees (though don’t all those electrons come from somewhere too?) But the redundancy, and the senseless distribution of information without regard to actual need to consume it, these are still there. Who knows, maybe in a few decades someone will blog about it with retrospective derision too…